BALI User Service Agreement

Last updated: June 2026

I. General principles

1. This Agreement is between you and Banova Wood (Operating Subject: Guangxi Guigang Banova Wood Supply Chain Co., Ltd.) in connection with this website (
   www.banovawood.com
   A valid contract for the use, product consultation, order cooperation, and related services.
   

2. By visiting this website, submitting an inquiry, requesting a sample or placing an order, you represent that you have fully read, understood and agreed to accept all the terms of this agreement. If you do not agree to any content of this agreement, please stop using this website immediately.
   

3. This Agreement applies only to business-to-business (B2B) business transactions and does not apply to individual consumer purchases. You confirm that you are a corporate legal person or legally authorized representative with full civil capacity and have the right to conduct procurement business on behalf of the company.
   

Website usage guidelines

1. All content on this website, including but not limited to product images, specifications, copywriting materials, design layouts, trademarks, etc., are the legal property of BALIAN and are protected by copyright and trademark laws.
   

2. You may only use the content of the website for procurement reference and business negotiation purposes, and may not be copied, reproduced, altered, mirrored or used for other commercial purposes in any form without our written authorization.
   

3. You promise not to use this website to engage in any behavior that violates laws and regulations and infringes the rights and interests of third parties, including but not limited to publishing misinformation, disseminating malicious programs, illegally crawling data, interfering with the normal operation of the website, etc.
   

4. The inquiries, messages, contact information and other information you submit through the website must be guaranteed to be true, legal and valid. All consequences caused by false information shall be borne by you.
   

III. Product information and quotations

1. The product specifications, parameters, pictures, environmental protection grades, certification information, etc. displayed on this website are for reference only and are designed to help you initially understand the product. Due to raw material upgrades, process improvements, etc., product design and parameters are subject to change without notice.
   

2. The final specifications, materials, environmental protection grades, finish effects and technical standards of the products are officially signed by both parties
   Sales contract
   or
   Proforma Invoice
   The content confirmed in shall prevail.
   

3. All quotations are for inquiry reference, and are affected by raw material prices, shipping costs, and exchange rate fluctuations. The quotation is time-sensitive. The valid period of the regular quotation is
   7 - 15 days
   , the specific period stated in the quotation shall prevail. Quotations beyond the valid period need to be re-verified and confirmed.
   

4. The FSC, CARB, CE and other certifications displayed on the website are all true and valid, but there are differences in the coverage of different product series certifications. Whether the specific product has the corresponding certification, please refer to the official order confirmation.
   

IV. Orders and contracts

1. The inquiry or intention order you submit through the website, email, WhatsApp and other channels is only an invitation to make a purchase offer and does not constitute a binding sales contract.
   

2. A formal sales contract is established only when all of the following conditions are met:
   

   • The two parties have reached an agreement on all the details of the product category, specifications, quantity, price, delivery time, payment method, trade terms, etc.;
     

   • We issue a Proforma Invoice (PI) or Sales Contract (SC) and confirm it by both parties.
     

   • We received the agreed down payment for the order.
     

3. After the order is confirmed, any changes to the specifications, quantity, delivery time or other terms must be confirmed in writing by both parties. Additional costs and losses arising from unilateral changes shall be borne by the party proposing the changes.
   

4. After the order for customized products (including special specifications, customized finishes, exclusive packaging, etc.) is confirmed, cancellation or return is not supported for non-our reasons.
   

Payment terms

1. The regular payment method is
   Telegraphic transfer (T/T)
   : 30% deposit to confirm the order, 70% balance to be paid with a copy of the bill of lading. Large orders may be subject to irrevocable sight letter of credit (L/C) issued by a reputable bank.
   

2. All transaction currencies are subject to the pro forma invoice confirmed by both parties, and foreign trade orders are settled in US dollars (USD) by default.
   

3. You must pay according to the agreed time limit. If you pay late, we have the right to postpone the delivery time and charge reasonable liquidated damages every day according to the overdue amount. If the overdue period exceeds 30 days, we have the right to terminate the contract and confiscate the deposit. The resulting losses shall be borne by you.
   

VI. Transportation and delivery

1. The delivery terms (FOB, CIF, CFR, EXW, etc.) are implemented in accordance with the Incoterms ® 2020 agreed upon by both parties. The specific trade terms are clearly stated in the pro forma invoice.
   

2. Cargo risk transfer is carried out according to the corresponding trade term rules. Taking FOB terms as an example, you bear the risk of loss or damage after the goods cross the ship's rail at the port of shipment.
   

3. The production cycle and delivery time given by us are the estimated cycle, calculated from the date when all the order details are confirmed and the deposit arrives. Regular spot orders can be loaded in 3-7 days, and customized orders can be delivered in 15-25 days. Special products are subject to the agreement between the two parties.
   

4. Due to force majeure factors such as shipping company delays, port congestion, customs inspections, natural disasters, and policy changes, we will not be held responsible for breach of contract, but will promptly notify and assist in coordinating the handling.
   

5. We assist in preparing a full set of export documents (bill of lading, box bill, invoice, certificate of origin, fumigation certificate, certification documents, etc.) as agreed to ensure complete compliance with customs clearance information. Import tariffs, customs clearance costs and port of destination related costs shall be borne by you.
   

Product quality and warranty

1. We promise to deliver products that meet the specifications and environmental protection levels confirmed by both parties, and have undergone quality inspection before leaving the factory.
   

2. quality objection period
   : You must accept the product quantity, appearance and specifications within 7 working days after receipt; if you have any objection, you must submit it to us in writing with photos/videos and other vouchers. If you fail to submit it within the time limit, it will be regarded as a qualified product appearance and quantity acceptance.
   

3. For quality problems caused by manufacturing defects, we provide
   12 months from the date of delivery
   Limited warranty. The warranty does not cover:
   

   • Normal use loss;
     

   • Damage caused by improper storage, installation errors, abnormal use or failure to maintain as required.
     

   • Natural changes due to climate, humidity, and environmental factors (such as slight color difference, expansion, and shrinkage).
     

4. If it is verified that it is indeed our manufacturing responsibility, we will provide replenishment, exchange or discount treatment plans according to the actual situation, and will not bear the indirect losses arising therefrom.
   

Intellectual property rights

1. The intellectual property rights of Banova Wood and related trademarks, logos, product copywriting, pictures, videos, etc. belong to us.
   

2. Our product information, technical parameters, pricing system, customer policies and other commercial information you obtain during the cooperation process shall be subject to confidentiality obligations and shall not be disclosed to third parties or used for purposes other than this cooperation.
   

3. If you provide materials such as customized brands, logos, packaging designs, etc., you must ensure that the content does not infringe any third-party intellectual property rights. All liabilities and losses caused by infringement shall be borne by you.
   

IX. Limitation of Liability

1. To the fullest extent permitted by law, our entire liability for any single order is limited to the contract price of the corresponding goods.
   

2. We shall not be liable for any consequential losses, incidental losses, loss of expected profits, business interruption losses or subsequent consequential losses, whether or not we are aware of the possibility of such losses occurring.
   

3. If this website is temporarily inaccessible due to system maintenance, server failure, network attack, etc., we will not be held responsible, but we will resume service as soon as possible.
   

Termination of the Agreement

1. In any of the following circumstances, we have the right to immediately suspend or terminate the service and reserve the right to pursue liability for breach of contract:
   

   • You have seriously violated any of the provisions of this Agreement and have not corrected it within 14 days after receiving written notice.
     

   • You are bankrupt, liquidated, or incapable of performing contracts.
     

   • You have committed fraud, maliciously defaulting on payment, and fraudulently using the name of others.
     

2. After the termination of the agreement, you must still settle all the accounts payable and bear the liability for the breach of contract that has arisen.
   

3. The provisions of this Agreement regarding intellectual property rights, confidentiality, limitation of liability, and dispute resolution shall not become invalid upon termination of the Agreement.
   

Applicable law and dispute resolution

1. The conclusion, validity, interpretation and performance of this Agreement shall apply
   Laws of the People's Republic of China
   (Excluding conflict of laws norms).
   

2. Any disputes arising from this Agreement or related transactions shall first be resolved through friendly negotiation; if the negotiation fails, either party shall have the right to file a complaint with
   The people's court with jurisdiction where we are located
   File a lawsuit.
   

XII. Others

1. We have the right to amend this agreement from time to time in accordance with business development and changes in laws and regulations. The revised agreement will be published on the website and will take effect from the date of publication. Your continued use of this website is deemed to accept the revised agreement.
   

2. Matters not covered in this Agreement shall be separately negotiated and confirmed in writing by both parties.
   

3. If you have any questions about this Agreement, please feel free to contact us by:
   

   • Email: 286398838@qq.com
     

   • WhatsApp：+86 150 0000 0568
     

   • Address: Industrial Park, Batang Town, Gangnan District, Guigang City, Guangxi, China