Knowledge index
FAQ
The FAQ center covers high-frequency questions such as plate selection, quotation orders, production delivery, logistics and transportation, certification qualifications, customized services and after-sales warranty, etc
What are the main board products produced?
The board of the world's main multi-layer board, particle board, MDF, OSB European pine board, wood veneer, flame retardant board, moisture-proof board, carbon crystal board, wall board and furniture supporting materials, can meet the furniture manufacturing, engineering decoration, foreign trade export and other different needs.
How can I obtain the latest product catalogues and quotations?
You can download the product catalog on the official website, or contact us by email or WhatsApp to get the latest PDF catalog and quotation. Quotations are affected by raw material prices, exchange rates, quantities and specifications, and the details are subject to the official quotation.
What are the environmental protection grades of the board? Can it be exported?
Our products can match E0, ENF, CARB P2, CE and other environmental protection and safety standards, and some products support FSC certification. Please confirm with us before placing an order for the specific product certification scope and export country.
How long is the lead time for a regular order?
Spot orders can generally be arranged in 3-7 days for loading, and custom orders usually take 15-25 days, depending on product specifications, quantity and finish requirements. For large engineering projects or centralized orders, the delivery time is subject to confirmation by both parties.
Can I customize special specifications, finishes, and packaging?
Yes. We support customization of thickness, size, density, environmental grade, finish color and export packaging. Customized products need to provide detailed drawings or technical requirements, and then arrange production after confirmation.
What should I do if there is a quality problem with the product?
We conduct quality inspection on the factory products. If manufacturing defects are found after receiving the goods, please provide photos, videos and purchase vouchers of the problem within 7 working days, and we will provide replenishment, exchange or discount solutions after verification.
What is the minimum order quantity? Can I have multiple categories of cabinets?
Conventional spot products are subject to the minimum order of the whole cabinet, and support multi-layer board, particle board, MDF, veneer and other types of mixed cabinets. We can assist in filling the 20-foot or 40-foot container with the matching products. The minimum order quantity for customized colors and special specifications is slightly different, and the specifics are subject to confirmation.
How are export packaging and customs clearance documents arranged?
The products are reinforced and packaged with export standard pallets, which can be moisture-proof and fumigated on demand, and are suitable for long-distance sea transportation. We can provide a full set of export documents, including packing list, commercial invoice, bill of lading, certificate of origin, fumigation certificate and certification documents, to help the port of destination clear customs smoothly.
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